Total Quality D.I.AL.O.G. About TQI TQI Quality Baldrige Index
TQI
Quality is the Price of Admission
What is Quality-Meeting or exceeding customer expectations!
Employee InvolvementOContinuous Improvement
'Passion for Excellence"
How are you empowering your employees to get C.I.?
Do you (we) do concurrent engineering? (Each department involved in the Design process)
Quality Improvement Teams
How do you use SPC?
What do you measure?
6-sigma 3.4 errors/million
SDCA>PDCA
Cultural is slower process than vertical slice, work both together
Pilot or parallel does not work
Good Diagnostic Chart
1. Focus on core values
2. Start around circle with customer focus
3. Process management focus
4. Strategic communications
5. What are you trying to measure; what do you value
6. Total employee involvement; total linkage supplier to customer
7. Leadership-leaders facilitate the change process
Implementation Model
1. Do you have a strategic plan?
2. Have you defined success?
3. How does management behave?
4. Are your operating systems customer friendly?
Align systems to get customer advantage
Copyright © 2011 Benjamin Winston. All rights reserved.
